At Event Nesto, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform.

1. Information We Collect

• Account Information: Name, email address, phone number, and password when you register.
• Booking Information: Events booked, ticket details, payment records, and attendee names.
• Payment Information: Processed securely through payment gateways. We do not store card numbers on our servers.
• Usage Data: Pages visited, search queries, device type, browser, and IP address.
• Location Data: Approximate location to show nearby events (only when you permit it).
• Communications: Support messages, feedback, and email correspondence.

2. How We Use Your Information

• To process bookings and deliver digital tickets to your email.
• To communicate booking confirmations, reminders, and updates.
• To personalize your event discovery experience.
• To process refunds and handle support requests.
• To improve our platform through analytics and feedback.
• To send promotional emails (you may unsubscribe at any time).
• To comply with legal obligations and prevent fraud.

3. Information Sharing

We do not sell your personal data. We may share your information with:

• Event Organizers: Your name, email, and ticket details are shared with the organizer of events you book for check-in purposes.
• Payment Processors: Stripe, Razorpay, and PayPal to process transactions securely.
• Service Providers: Cloud hosting, email delivery, and analytics providers under strict data agreements.
• Legal Authorities: When required by law or to protect our users' safety.

4. Data Security

We use industry-standard security measures including HTTPS encryption, hashed passwords, and regular security audits to protect your data. However, no system is 100% secure, and we encourage you to use a strong, unique password for your account.

5. Cookies

We use cookies to maintain your session, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.

6. Your Rights

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate information from your profile.
• Deletion: Request deletion of your account and associated data.
• Opt-out: Unsubscribe from marketing emails at any time.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for financial compliance. You may request deletion of your account at any time.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

9. Children's Privacy

Event Nesto is not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately.

10. Contact Us

For any privacy-related questions or requests, please contact us at:
Email: privacy@eventnesto.com
Address: Event Nesto, India