1. Event Cancelled by Organizer

If an organizer cancels their event, you are entitled to a full refund of the ticket price (excluding platform service fee) to your original payment method.

• Refund is initiated automatically within 24 hours of the cancellation notice.
• Processing time: 5–10 business days depending on your bank or payment provider.
• You will receive an email confirmation of the refund.

2. Customer-Initiated Cancellation

If you wish to cancel your booking:

• Go to your account → My Bookings → select the booking → click Cancel.
• Refund eligibility and amount depends on the organizer's cancellation policy for that specific event.
• Some events may be non-refundable — this is clearly marked on the event page before purchase.
• Partial refunds may apply based on how far in advance you cancel.

3. Non-Refundable Items

• Platform service fees and booking charges.
• Tickets for events that have already taken place.
• No-show bookings (failure to attend the event).
• Tickets purchased through special promotional prices or flash sales (unless stated otherwise).

4. Rescheduled Events

If an event is rescheduled to a new date, your ticket remains valid for the new date. If you cannot attend the rescheduled date, you may be eligible for a refund — contact the organizer directly or reach out to our support team.

5. How to Request a Refund

1. Log in to your Event Nesto account.
2. Navigate to My Bookings.
3. Select the booking you want to cancel.
4. Click Cancel Booking and follow the prompts.
5. If the booking is eligible, the refund will be processed automatically.
6. For issues, contact us at support@eventnesto.com.

6. Refund Timeline

7. Contact Support

If you have any questions about a refund, contact our team:
Email: support@eventnesto.com
Support Hours: Monday – Saturday, 9 AM – 6 PM IST